Job: Sales Consultant

Sales Consultant – Sutherland Global Services, Incorporated

General Description: Entry level position answering customer calls to respond to orders, general customer inquiries, service issues, technical problems, customer complaints and may include sale of products and services. Sales Consultants will respond to customer contacts by various communication methods including but not limited to voice, e-mail, instant messaging and by phone.

Primary Job Responsibilities: Answer phones and respond to customer requests, Sell products and services and place customer orders in the computer system, Provide customers with product and service information, Upsell products and services when appropriate, Identify research and resolve customer issues as trained.

Additional Job Responsibilities: Complete required orientation and training classes, Assist in the on the job training for new Consultants, Complete ongoing training as assigned

Skills/ Education: High School Diploma or equivalent required, Must be self motivated, detail oriented, organized and flexible with the ability to learn client driven material, Demonstrates ability to work in a team environment accepting responsibility for decisions and how results may impact team, Strong written and verbal communication skills, Proficient in Microsoft Office internet basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as  required, Ability to adhere to Sutherland’s policies and procedures.